Skip to content 
When former President Uhuru Kenya launched the first Huduma Kenya Centre at the General Post Office in Nairobi in 2013, many of us outside Nairobi were worried that we might be unable to access its services. Things are, however, different today as there are over 50 Huduma Centres spread across the country, and all you have to do is book an appointment at your preferred Huduma Centre.
The process of booking a Huduma Centre appointment happens online, where you’ve to visit the Huduma Centre website, click on the ‘Book Appointment’ red tab on the top right corner, and follow the prompts. You’ll then receive an SMS, which you should bring as proof on the day of the appointment.
I’ll share the exact steps to book an appointment at Huduma Centre. Moreover, I’ll share the various government services you can access at Huduma Centre. Below is an overview of what we shall talk about:
- Do you have to book an appointment to visit a Huduma Centre?
- How do you book an appointment to visit Huduma Centres?
- What’s the activation code you receive during a Huduma appointment?
- Is Huduma Centre open on weekends?
- What time does Huduma Centre open?
- What services are offered at Huduma Centres?
- Where can you find a Huduma Centre near you?
Let’s dive in!
Do You Have to Book an Appointment to Go to Huduma Centre?
Back then, when Huduma Centre was flagged off, you didn’t have to book an appointment. The downside is that it was time-wasting and tiring as many people would flock to a particular Huduma Centre facility at a given time, making it hard for the staff to serve them.
Now, you must book an appointment to visit a Huduma Centre anywhere in Kenya. It’s time-saving as it allows you to visit the Huduma facility at an appointed time and have more personalized assistance.
How Do I Book an Appointment at Huduma Centre?
Since you’ve to book an appointment to visit a Huduma Centre, it should be the first thing to do before walking into any Huduma facility. So far, there are over 50 Huduma Centres across the country, but they are booked on a centralized platform.
Here are the basic steps for a Huduma appointment booking online:
- Go to the Huduma Centre website and click on the ‘Book Appointment’ red tab at the top right corner of the homepage
- Log in with your e-citizen login details (if applicable), or quickly set up an e-citizen account and continue with the signup.
- Alternatively, click on ‘Register’ to fill out a registration form
- Accept the terms on the registration form and click ‘Register.’
- Wait to receive an activation code via SMS
- Input the Huduma appointment activation code and tap on ‘New Appointment.’
- Head to the server to choose your preferred Huduma Centre
- Choose the service you want assistance for, preferred appointment date, and time
- Save your appointment and wait to receive an SMS confirming it
- Keep the SMS or print out to avail it at the Huduma Centre during your appointment
What Is Activation Code in Huduma Appointment?
The activation code is a special code you receive via SMS when booking an appointment at a Huduma Centre. This code lets you activate your Huduma online account to book and save an appointment.
Is Huduma Centre Open On Weekends?
No, Huduma Centres across the country don’t open on weekends. They only run on weekdays (Monday to Friday). However, you can talk to the customer support desk any time of the week, including weekends and public holidays, from 8 am to 6 pm using the Huduma Centre helpline 020 6900 020 or 1919.
What Time Does Huduma Centre Open?
Most Huduma Centres are open from 8 am to 5 pm, Monday to Friday. There are, however, a few Huduma Centres in major towns that run from 7 am to 7 pm, and they include the following:
- GPO Huduma Centre
- City Square Huduma Centre
- Eastleigh Huduma Centre
- Embu Huduma Centre
- Kakamega Huduma Centre
- Kericho Huduma Centre
- Kibra Huduma Centre
- Kisii Huduma Centre
- Kitale Huduma Centre
- Kisumu Huduma Centre
- Laikipia Huduma Centre
- Makadara Huduma Centre
- Meru Huduma Centre
- Nauru Huduma Centre
- Nyeri Huduma Centre
What Services Are Offered at Huduma Centre?
Generally, Huduma Centres offer an array of government services, which include the following:
| Department/Ministry/Category | Type of Government Service |
| Civil Registration | Birth and death certificate application |
| Ministry of Education | KNEC candidate registration |
| Criminal Investigation | Police clearance certificate issuance |
| Business Registration | Search, reservation, and registration of business and limited liability company names |
| National Registration Bureau | Issuance of Kenya ID/duplicate ID and collection of Huduma numbers |
| Ministry of Lands, Housing & Urban Development | Property search, affordable housing, and land registration |
| Higher Education Loans Board (HELB) | HELB application, repayment, and clearance |
| Department of Pension – Treasury | Pension claims and pay point change |
| Kenya Revenue Authority (KRA) | PIN registration, status, and update, tax compliance certificate and tax exemption certificate application, and tax return filing |
| National Transport & Safety Authority (NTSA) | Smart driver’s license and logbook application, TIMS account management, and Boda-Boda registration |
| Office of the Director of Public Prosecution (ODPP) | ODPP services – complaints and prosecutions |
| Immigration | Passport and Visa application |
| Ethics & Anti-Corruption Commission (EACC) | Corruption reporting, EACC clearance, and issuance of self-declaration forms |
| Kenya Power | Electricity queries, registration, and account closure |
| Ministry of Labor & Social Service | CBO and self-help group registration and certificate renewal |
| National Hospital Insurance Fund (NHIF) | NHIF registration, facility change, and selection |
| National Government Affirmation Action Fund (NGAAF) | Financial empowerment for youths, women, people living with disability (PWD), older adults, and needy children |
| Kenya National Chamber of Commerce & Industry | Issuance of Certificate of Origin, enterprise development support, and trade facilitation |
| National AIDs Control Council | HIV awareness, prevention, counseling, voluntary testing, and referrals |
| National Construction Authority (NCA) | Contractor registration or change, skilled workers accreditation, and construction project registration |
| National Social Security Fund (NSSF) | Member registration, card replacement, NSSF claims, and NSSF statements |
| Kenya Accountants & Secretaries National Examination Board (KASNEB) | Student registration, exam booking, student ID and exemption application, car inquiry, and membership certificate reactivation |
Additional Services
You can also access these additional services on the Huduma Centre platform:
| Department/Ministry/Category | Type of Service |
| Bursaries and Scholarships | HELB bursaries, County government bursaries, Higher education funding, NGAAT education funding, Presidential secondary school bursary, Presidential bursary scheme for orphans and vulnerable students, and the Kenya Institute of Social Work and Community Development (KISWCD) scholarship program |
| National Cancer Institute of Kenya (NCI-K) | Cancer awareness, facility information, and referrals |
| Ministry of Health | Blood pressure, counseling, blood sugar, health promotion, and BMI services |
| Kenya Plant Health Inspectorate Services (KEPHIS) | Seed seller licensing, plant variety protection, seed certification, plant import permit issuance, and phytosanitary certificate |
| Independence Electoral & Boundaries Commission (IEBC) | Voter registration |
| Uwezo Fund | Financial access by Kenyan women, youths, and PWD |
| Women Enterprise Fund | Subsidized credit for Kenyan women entrepreneurs |
| Kenya Commercial Bank | MDAC accounts fee collection |
| Metropol Credit Reference Bureau | CRB clearance and report registration |
| Enya Network Information Centre (KeNIC) | Domain name search and registration and hosting services |
| Kenya Broadcasting Corporation (KBC) | Advertisements/marketing and revenue collection |
| Ombudsman ‘Commission on Administrative Justice’ | Public complaints hearing |
| Kenya University & College Central Placement Services (KUCCPS) | University/college placement and revision, and career guidance |
| Youth Enterprise Development Fund (YEDF) | Financial aid and business development services to youth-ran enterprises |
Where Do You Find a Huduma Centre Near You?
Here’s a quick guide to finding the nearest Huduma Centre location to you:
| – | Huduma Centre | Location | Days | Time |
| 1 | GPO Huduma Centre | Teleposta Building, Kenyatta Avenue | Mon – Fri | 7 am – 7 pm |
| 2 | City Square Huduma Centre | Haile Selassie Avenue, next to the Technical University of Kenya | Mon – Fri | 7 am – 7 pm |
| 3 | Baringo Huduma Centre | North Rift Region County Commissioner’s Office, Kabarnet Town | Mon – Fri | 8 am – 5 pm |
| 4 | Bomet Huduma Centre | Central & South Rift region County Commissioner’s Office, Bomet Town | Mon – Fri | 8 am – 5 pm |
| 5 | Bungoma Huduma Centre | Western Region Post Office, opposite government offices | Mon – Fri | 8 am – 5 pm |
| 6 | Eastleigh Huduma Centre | Eastleigh Eleventh Street | Mon – Fri | 7 am – 7 pm |
| 7 | Elgeyo Marakwet Huduma Centre | Iten Town | Mon – Fri | 8 am – 5 pm |
| 8 | Embu Huduma Centre | Eastern Region Post Office, next to the County Commissioner’s office | Mon – Fri | 7 am – 7 pm |
| 9 | Garissa Huduma Centre | Northern Region County Commissioner’s Office, Garissa Town | Mon – Fri | |
| 10 | Homa Bay Huduma Centre | Western Region County Commissioner’s Office, next to the County Assembly | Mon – Fri | 8 am – 5 pm |
| 11 | Isiolo Huduma Centre | Easter Region Post Office, Hospital Road | Mon – Fri | 8 am – 5 pm |
| 12 | Kajiado Huduma Centre | Central & South Rift Region Post Office, Kakamega-Kisumu highway | Mon – Fri | 8 am – 5 pm |
| 13 | Kajiado West Huduma Centre | Central & South Rift Region, Kajiado West | Mon – Fri | 8 am – 5 pm |
| 14 | Kakamega Huduma Centre | Western Region Post Office Kakamega-Kisumu Highway | Mon – Fri | 7 am – 7 pm |
| 15 | Kericho Huduma Centre | Central & South Rift Ardhi House, Temple Street, Kericho Town | Mon – Fri | 7 am – 7 pm |
| 16 | Kiambu Huduma Centre | Assistant Commissioner’s Office, opposite Thika Stadium, Thika Town | Mon – Fri | 8 am – 5 pm |
| More Locations | ||||
| 17 | Kibra Huduma Centre | County Commissioner’s Office, Kibera Drive | Mon – Fri | 7 am – 7 pm |
| 18 | Kilifi Huduma Centre | Coast Region County Commissioner’s Office, Kilifi Town | Mon – Fri | 8 am – 5 pm |
| 19 | Kirinyaga Huduma Centre | Central Region County Commissioner’s Office, Kerugoya Town | Mon – Fri | 8 am – 5 pm |
| 20 | Kisii Huduma Centre | Western Region Post Office Kisii-Migori Road, Kisii Town | Mon – Fri | 7 am – 7 pm |
| 21 | Kisumu Huduma Centre | Prosperity House, close to the Central Bank | Mon – Fri | 7 am – 7 pm |
| 22 | Kitale Huduma Centre | Kitale Post Office, Mak-Asembo Road | Mon – Fri | 7 am – 7 pm |
| 23 | Kitui Huduma Centre | Eastern region Post Office, opposite Catholic Church, Kitui | Mon – Fri | 8 am – 5 pm |
| 24 | Kwale Huduma Centre | Kwale Kinango Road, opposite the National Police | Mon – Fri | 8 am – 5 pm |
| 25 | Laikipia Huduma Centre | Country Commissioner’s Office, Nanyuki Town | Mon – Fri | 7 am – 7 pm |
| 26 | Lamu Huduma Centre | Old Jetty, next to County Commissioner, Kenyatta Road | Mon – Fri | 8 am – 5 pm |
| 27 | Machakos Huduma Centre | Eastern Region Post Office, opposite Catholic Church, Machakos Town | Mon – Fri | 8 am – 5 pm |
| 28 | Makadara Huduma Centre | Eastland’s Revenue Building , off Jogoo Road, next to DC Makadara | Mon – Fri | 7 am – 7 pm |
| 29 | Makueni Huduma Centre | Eastern Region Post Office, next to Wote County Commissioner’s Office | Mon – Fri | 8 am – 5 pm |
| 30 | Mandera Huduma Centre | Mandera Central | Mon – Fri | 8 am – 5 pm |
| 31 | Marsabit Huduma Centre | Post Office Road, Marsabit Town | Mon – Fri | 7 am – 7 pm |
| 32 | Meru Huduma Centre | Eastern Region Post Office, opposite Country Commissioner’s Office, Meru-Makutano Road | Mon – Fri | 8 am – 5 pm |
| 33 | Migori Huduma Centre | Western Region County Commissioner Office, Migori Town | Mon – Fri | 8 am – 5 pm |
| Other Locations | ||||
| 34 | Mombasa Huduma Centre | General Post Office, opposite Safaricom Customer Care Centre | Mon – Fri | 7 am – 7 pm |
| 35 | Murang’a Huduma Centre | County Commissioner’s Office, Murang’a Town | Mon – Fri | 8 am – 5 pm |
| 36 | Nakuru Huduma Centre | General Post Office, next to Merica Hotel, Kenyatta Avenue | Mon – Fri | 8 am – 5 pm |
| 37 | Nandi Huduma Centre | North Rift Region Post Office, Kapsabet Town | Mon – Fri | 8 am – 5 pm |
| 38 | Narok Huduma Centre | Olerorat House, Narok-Nairobi Highway, Narok Town | Mon – Fri | 8 am – 5 pm |
| 39 | Nyamira Huduma Centre | Post Office Konate-Nyamira Road, Nyamira Town | Mon – Fri | 8 am – 5 pm |
| 40 | Nyandarua Huduma Centre | County Commissioner’s Office, Olkarau Township | Mon – Fri | 8 am – 5 pm |
| 41 | Nyeri Huduma Centre | Former Provincial Commissioner’s Office | Mon – Fri | 7 am – 7 pm |
| 42 | Samburu Huduma Centre | North Rift region General Post Office, Maralal | Mon – Fri | 8 am – 5 pm |
| 43 | Siaya Huduma Centre | Western Region Post Office, Kisumu-Busia Highway | Mon – Fri | 8 am – 5 pm |
| 44 | Taita Taveta Huduma Centre | CDF Office, Wundanyi | Mon – Fri | 8 am – 5 pm |
| 45 | Tana River Huduma Centre | County Commissioner’s Office Hola Town | Mon – Fri | 8 am – 5 pm |
| 46 | Tharaka Nithi Huduma Centre | Eastern Region County Commissioner’s Office, Chuka Town | Mon – Fri | 8 am – 5 pm |
| 47 | Turkana Huduma Centre | North Rift Region County Commissioners Office, Lodwar Town | Mon – Fri | 8 am – 5 pm |
| 48 | Uasin Gishu Huduma Centre | North Rift Region Post Office, Eldoret-Kitale Road, Eldoret Town | Mon – Fri | 8 am – 5 pm |
| 49 | Vihiga Huduma Centre | Western Region County Commissioner’s Office, Vihiga Town | Mon – Fri | 8 am – 5 pm |
| 50 | Wajir Huduma Centre | County Commissioner’s Office, close to Wajir County Assembly | Mon – Fri | 8 am – 5 pm |
| 51 | West Pockot Huduma Centre | Makutano Town, close to Kapenguria | Mon – Fri | 8 am – 5 pm |
Concluding Thought:
Now that you can book a Huduma Centre appointment online, it unquestionably saves time, money, and even effort. Once you receive your appointment details, you can visit your preferred Huduma Centre at the appointed time and enjoy the type of government service you want. And if you’ve any issues, you can always use the Huduma helpline to seek help from the customer support desk. As always, the helpline is open all days from 8 am to 6 pm.
Read More:
